FAQs

Yes, all our sugar products are naturally gluten-free. Our Sugar products are not made with, nor packaged on equipment that processes gluten materials. Our Sugar products are processed in facilities that follow strict standards to prevent cross-contamination.

Yes, our products are free from all nine major allergens identified by the FDA. They are not made with, nor packaged on equipment that processes, any of these allergens. We also clearly label all ingredients in our packaging to ensure transparency and safety for our customers. Click here for our Allergen Statement.

Yes, our sugar is certified Kosher pareve by United Mehadrin Kosher (UMK). This certification ensures our products meet strict Kosher standards, making them suitable for those observing Kosher dietary laws.

No, our sugar does not contain bone char or any animal by-products. It is produced using processes that are entirely free from animal-derived materials. All our facilities are Kosher certified as pareve, meaning they are free from contact with dairy, meat, or bone char. Our sugar is also suitable for vegan diets.

Yes – all our bags are recyclable. Just check your local recycling guidelines to ensure proper disposal.

To keep granulated sugar from becoming hard or clumpy, store it in a tightly sealed container in a cool, dry place. away from moisture and strong odors, which it can easily absorb, even through its packaging. Avoid storing it in the refrigerator.

Powdered sugar should also be kept in a dry, cool spot—away from moisture and strong odors, which it can easily absorb, even through its packaging. Avoid storing it in the refrigerator.

Brown sugar hardens when exposed to air, so keep it in a tightly sealed container in a cool, dry place. If needed, place the original container inside a second air-tight canister or transfer the sugar to a rustproof jar or moisture-proof plastic bag.

Brown sugar hardens when it loses moisture, but you can restore its softness with a few simple methods:

• Quick Fix (Oven): Wrap the sugar in a damp cloth or paper towel, place it in an oven-safe dish, and warm it at 250°F. Watch closely and use immediately once softened—it will harden again as it cools. Be careful, as the sugar will be very hot.
• Microwave Method: Place sugar in a microwave-safe container, cover loosely with a damp (not dripping) white paper towel, and heat on high in 30-second intervals. Use only what you need, as it will re-harden quickly.
• Slow Method (Overnight): Place hardened sugar in a rustproof container with a damp paper towel or napkin over a piece of plastic wrap or foil. Seal tightly and let sit for about two days. Once softened, remove the towel and reseal the container.

What about the brown sugar keeper to maintain humidity?

Granulated sugar may harden when exposed to moisture or humidity. To restore its texture:

1. Preheat your oven to its lowest setting (150–200°F), then turn it off.
2. Transfer the hardened sugar to an oven-safe container.
3. Place it in the warm oven for about 15 minutes.
4. Test with a spoon—if it’s still solid, leave it in for up to an hour to fully dry out.

Once softened, store the sugar in a sealed container to prevent future clumping.

Visit our United Sugar site and use the link to fill out a form and a sales manager will be in touch. Click here for the form to purchase